Frequently Asked Questions
Shipping Policy
Each print was printed at a small business and is carefully prepared and packaged by hand.
Processing Time
Orders are processed within 2–4 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Locations
At this time, orders ship within the United States.
Shipping Rates
Shipping costs are calculated at checkout.
Delivery Times
Delivery time varies by location and carrier. Typical deliveries from a US address to a US address are 2-7 business days.
Privacy Policy, Part 2
Cookies and Analytics
This website uses cookies and similar technologies provided by Squarespace to help the site function properly and to understand general visitor behavior.
You can adjust cookie preferences through your browser settings.
Data Retention
We retain order information for recordkeeping, customer service, and legal obligations unless you request its deletion where permitted by law.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting through the “Contact” page.
Third-Party Links
This website may contain links to third-party websites (such as affiliate product links). We are not responsible for the privacy practices of those external sites.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact
If you have questions about this policy, please click “Contact” above and send us an email.
Questions
Please use the contact page on this website for any questions! Click "Contact" on the menu at the top left of this page.Order Concerns
Incorrect Address
Please ensure your shipping address is correct at checkout. Orders shipped to an incorrect address provided by the customer cannot be replaced or refunded.
Lost Packages
If tracking shows a package as delivered but you cannot locate it, please first contact your local carrier. Unfortunately, we cannot replace packages confirmed as delivered.
Return Policy
Returns & Exchanges
Because each print is produced and packaged in small batches, all sales are final unless an item arrives damaged or incorrect.
Color Variation
Please note that colors may vary slightly depending on monitor settings. This is not considered a defect.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery using the contact page on this website.
Include:
Your order number
Photos of the damaged item and packaging
A replacement or refund will be provided once the issue is reviewed.
Lost Packages
If tracking shows a package as delivered but you cannot locate it, please first contact your local carrier. Unfortunately, we cannot replace packages confirmed as delivered.
Privacy Policy, Part 1
Effective Date: April 2026
Pacific Northeast respects your privacy. This Privacy Policy explains how information is collected, used, and protected when you visit or make a purchase from our website.
Information We Collect
When you place an order, we collect information necessary to fulfill your purchase, including:
Name
Shipping and billing address
Email address
Order details
Payment information is processed securely by our payment providers. We do not store or have access to your full credit card information.
We may also automatically collect limited technical information such as your IP address, browser type, and website usage data through cookies and analytics tools provided by Squarespace.
How We Use Your Information
We use collected information to:
Process and ship orders
Communicate about purchases or inquiries
Improve website performance and customer experience
Prevent fraud and maintain website security
Sharing Your Information
We only share information when necessary to operate our business, including:
Payment processors (to complete transactions)
Shipping carriers (to deliver orders)
Squarespace, which hosts and operates this website
We do not sell or rent your personal information.